Lots of our clients are not in the area. We can do leases via fax, mail, or email. We will simply need a copy of your driverís license and if you are storing a car, we will need the insurance and registration too. In regards to the movers, most likely we can make accommodations with proper notice. However, a manager cannot and will not give access to the facility or your unit without proper authorization. So please discuss the details with your location manager prior to signing your lease.
Your lease and its terms are month to month (unless otherwise noted on your contract), so we can change the terms with a 30 daysí notice. Although most likely unpleasant news, rate increases are common in the storage industry. Credit card companies send you notices of the changes of their privacy terms or interest rates with the same proper notice. At the time of renewal, the terms are adjustable. Our standard lease renews every month, so the terms are eligible for change once a month without your signature. Continuing to occupy your unit on and after the date of the change constitutes your compliance with the change.
I signed the lease at one price, but I just received a notice that my rent will be increasing. How can you do this?
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18. Iím out of state and movers are going to bring in my items. Can I do the paperwork from out of state? And will someone from Dinoís be there to instruct the movers where to put my belongings?
Dino's Storage F.A.Q.
1. What is climate control and do I need it?
Climate control definitions can vary, so be sure to ask who you rent from what they call climate control. Sometimes it is strictly heated, sometimes it includes air conditioning. At Dinoís, we heat, cool and also run dehumidifiers where necessary to keep the humidity at levels that won't promote mold growth. While we cannot guarantee the temperature or humidity level, we do our best to maintain them so your items remain in the condition in which you left them.
2. Can I access my unit any time of day?
The non-climate control units are 24 hour access, but most climate control buildings are 6 a.m. - 10 p.m. Fees may apply depending on hour of access.
3. How do I best utilize the space I'm paying for?
Most customers over-estimate the amount of space they need. If you pack your items well, you can save space, therefore saving time and money. Use the same size boxes, label them specifically (itemized) and try to box most of your items. Items that arenít boxed will be awkward and hard to stack.
Storing shelves or bookcases? Use them to hold those unboxed, odd-ball shaped items. Storing a dresser? Keep the clothes folded in the drawers and put the screws and bolts from the unassembled furniture in a baggy inside. Donít forget to label the baggy!
4. Is the lease month-to-month?
Our leases are month-to-month, but some of our locations offer long-term leases at discounted rates. Others run specials for prepaying for 3 or 6 months. The lease will default at month to month, but if you know you will need the unit longer, ask for long-term rates.
5. How much do I owe at signing?
Unless you are told otherwise before your appointment, you donít have to pay at the time of signing. Because moving can be stressful and time-consuming, we recommend you handle your payment at the time you rent. We also know moving can be expensive, so if you are on a tight budget today, your initial payment is not due for five business days.
We require at least one full monthís rent to establish your account. If you need any supplies like a lock, bubble wrap, boxes, or mattress coves - which all locations will have available - that is due at the same time.
We require tenants to use a disk lock for their units. You can bring one from home or purchase one at our locations at a discounted rate. We no longer allow pad locks and appreciate your understanding.
What kind of lock should I buy? Can I just bring one from home?
11. How do I pay?
You can set up an automatic withdrawal from your checking or savings account to recurr on a monthly basis. This can be done when signing your lease or set up online. You can also pay from your computer or smart phone. You can send money orders and checks to PO Box 31310, Omaha, NE, 68131. Our locations no longer accept money orders, cash, debit or credit cards.
Please note: To encourage automatic withdrawals and payment online, some sites charge a processing fee to pay over the phone or in person.
12. What do I do when I'm done renting?
We require a written notice 10 days prior to the next rental month, not prior to your move out date. For example, if you will be moving out on November 28, you should give written notice by November 20 because that is 10 days before the next rental period. When you have vacated all your items, sweep the floor, remove your lock, let the manager know you are completely done and remind them to cancel your auto-pay if you have one set up.
Dino's Storage Protection Plan provides tenants with coverage of up to $1000 of damages at no additional cost. Tenants can also opt in to receive higher coverage of $2500 or $5000 for more valuable items. Exclusions do apply - please check with the manager for more details.
What is "Dino's Storage Protection Plan"?
That depends on the location and the availability of the sizes you choose. But please ask!
6. Do I get a discount if I rent more than one unit?
Discounts vary by location and depend on availability. Our most commonly used discounts are military, senior citizen, student and prepay.
7. Are there discounts for military or senior citizens?
If you cancel in writing within 72 hours of renting, the rent charges will be waived and you will only owe a $25.00 cancellation and administrative fee, plus any retail items purchased. If you cancel in writing after 72 hours, one monthís rent will be due. Cancellations must be in writing and not over the phone.
What if my plans change and I don't need the space after all?
8. Why should I buy a mattress or sofa cover?
Even in a climate control unit dust can accumulate. Mold particles can spread through the air. Bugs and little creatures can make their way inside a building and into your unit. Mattresses and couches are expensive to replace. Spend the extra few dollars to save yourself hundreds!
Dino's Storage locations now have dumpsters on site that can be used for a fee. However, we have the right to refuse anything unreasonable placed in the dumpsters.
I have some things I don't want to take with me. Can I leave them or put them in your dumpster?
No. Our leases are, at minimum, monthly, not daily. Once you have paid for a month, the space is yours to use for that rental period. If you choose to vacate prior to the end of the month, you forfeit the remaining days. Partial refunds or over-payments will not be issued. If the following rental period is paid in its entirety and ten day written notice was given, a refund will be issued. You must request this refund within five days of vacating your space.
If I move out before the end of the month, do I get a refund for those unused days?
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Mailing Address: P.O. Box 31310, Omaha, NE 68131 | Phone: (402) 916-4015
Dinoís Storage mission is to engage with the life events of the customer while providing a physical presence that speaks the needs of the consumer. We certify the information entered by the customer on our website is used for in-house use only, will be kept secure, and will never be sold or used for any outside services.
Rent is due on the first - what other Dino's policies should you be aware of?
Dino's has grown by over half a million square feet since 2004. Click here to see the projects currently under construction.
Get the answers to vital FAQ such as the one above.
"Are unused days refunded?"
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